BioWare’s head of live service has issued an update about the “rocky” launch of Anthem’s VIP demo, disputing speculation that the developer “under-planned” for server capacity.
“Yesterday was rocky. The first day of our VIP demo weekend did not go exactly as we planned, and I want to share what happened,” said BioWare’s head of live service, Chad Robertson began on the BioWare blog. “We’ve been testing the entire game and platform for several months, but there were a few things we missed; real-world play frequently leads to unexpected issues.
“Before I share details on this and what we’re still facing, I want to dispel one comment we’ve seen: that we under-planned for server capacity,” Robertson added. “To ensure stability, we intended to manage our servers to match the player population as it grew. Overall, we had excess capacity prepared for population increases, and continue to do so. That said, what’s important is that all parts of the game work as designed to meet players’ needs, and that did not happen in the opening hours.”