Sony fined £1.9m by Australian court over PlayStation refund policy

June 5, 2020
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Sony has been slapped with a £1.9m fine by Australian authorities over its PlayStation refund policy.

Australia’s Federal Court handed Sony Europe, which operates the Australian PlayStation Support Centre as well as the country’s PSN terms of service, an AUD $3.5m fine because its digital refunds policy was found to be in breach of the Australian Consumer Law (ACL).

The Australian Competition and Consumer Commission (ACCC) found Sony Interactive Entertainment Network Europe Limited (Sony Europe) guilty of misleading four customers who complained to Sony that they had bought faulty PlayStation games. According to the ACCC, Sony customer service reps told them over the phone Sony Europe was not required to refund the game once it had been downloaded, or if 14 days had passed since it was bought.

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