Blizzard has resolved an issue where players were accidentally making store purchases whilst using in-game chat, but is allegedly not issuing refunds to those affected.
As shared on the Overwatch subreddit community, Dracyoshi reports that whilst “chatting with some friends while browsing the hero gallery”, the game “unexpectedly began unlocking Junnker Queen’s Plutonium skin”.
As they’d been writing a message in chat at the time, they weren’t able to cancel the purchase before it completed.