EA says it is investigating an issue in which Star Wars Jedi: Survivor players are losing their pre-order and deluxe edition items.
After players took to Reddit and the game’s support website to report the issue, publisher EA responded to confirm that it was “aware of the reports” and was “investigating the issue”.
In the meantime, whilst the bug is investigated and hopefully resolved, EA provides guidelines on how players can try to troubleshoot the problem and restore their items – check out the support page for the full details.